Hire this Blogger!
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After eight years in IT management, this blogger has found himself in need of employment! Below is my resume. I am available for consulting, contract or employment. Additionally, I am available for travel and relocation for the right opportunity. I have a solid track record of delivering profitable performance.
If you or someone you know could use an ambitious IT Director or blogger to drive new business revenue via the internet, please click the “contact us” button, provide contact information and I will send you my formal resume.
Thanks very much for looking at my resume! I hope to talk with you soon!
Other useful links: SEO Consultant, 411Matt
Matt
Manager of IT – Director of Operations
Summary
Management professional with significant experience in senior leadership roles focused on designing and developing strategic business initiatives to build and revitalize organizations. Accomplished in developing and installing methodologies to improve internal efficiencies as well as in identifying and creating new market opportunities. Experienced in driving product and staff development initiatives as well as in achieving ambitious revenue and profit margin objectives. Proficient in SaaS and ASP business models.
Professional Experience
SEO, Blog and Web Traffic Consultant Current
Provide web traffic consultation to improve business internet traffic to targeted websites. Develop website enhancement and traffic metrics, establish plans to improve search engine site recognition and drive new business via the internet. Achieved #1 placement on Google Results for blog site within four weeks of launch. Delivered multiple thousand page views in first month.
Contract Consultant and IT Director/Business Manager November, 2008 - April, 2009
Provided business management and IT leadership to start up medical software organization. Negotiated initial contracts developed and implemented project plan, designed testing model, prepared customer service and training plans. Managed development and production resources to deliver functioning beta and production sites. Launched April, 2009.
Director of Operations January 2004 – November 2008
Directed operations of location-based web software service division. Hired, trained and supervised staff for division earning gross revenues of over $4.5 million. Reduced costs and improved efficiencies to achieve 68% gross margin.
Major Accomplishments:
- Achieved revenue and gross margin objectives each year as Director.
- Improved profit margins from 45% to over 60% in six months after taking over division leadership by developing efficiency systems to automate repeatable processes and eliminate repetitive tasks.
- Directed division to achieve 68% gross margin in 2008 by establishing sales and estimate review process with account management team.
- Reduced average client maintenance hours per client from 393 to fewer than 100 hours by converting systems to common architectural and mapping platforms.
- Developed SaaS model to deliver all new product efficiently using configurable platform. Used SaaS model to convert legacy client systems to updated service system. After 2006 – all client services provided using SaaS configurable platform.
- Reduced average implementation hours per project from 960 in 2002 to fewer than 100 in 2008 by using common project planning methodologies and converting systems to standard architecture
- Initiated testing program, including report validation, browser version interaction, and response time testing.
- Won two major contracts from American Express Corp. and JP Morgan Chase over Microsoft by building strong customer relationships and identifying key points of client difficulty
- Designed and developed Customer Service delivery and service for over 100 client systems serving 5 million service transactions per month.
Responsibilities:
- Hiring and training of Account and Project Management staff
- Hiring and training of Customer Service and support staff
- Maintaining service environment including, hardware uptime and availability, secure access and prevention of unauthorized use
- Driving revenue growth
- Guiding product development
- Managing Product and System Development Lifecycle
- Overseeing client relationship management (including four of the top five US banking institutions)
- Designing contact strategies for key clients including site visits and presentations
- Hiring and training of Account Managers, Project Managers and Customer Service Representatives
- Guiding requirements gathering and new system implementation
- Delivering on-going client support
- Data and data systems management
- Maintaining GIS and location systems
- Training Account and Project Managers
- Profitability management and client management.
- Maintaining domestic and off-shore software resource and service vendor relationships
- Writing and regularly updating disaster recovery plans, uptime policies and SLAs
Project Manager November 2000 - December 2003
Organized and managed project implementation, coordinated company resources to design, develop, produce and deliver web-based and other technical applications. Developed client requirements and coordinated projects from requirements stage through to testing and deployment.
Major Accomplishments:
- Delivered multiple projects on time and on budget for major financial and high tech clients
- Improved search transaction rate for major financial client from 800,000 per month to 1.2 million by improving link placement strategies
- Developed and delivered product to drive business to client locations
- Created, developed and implemented extensive maintenance efficiency process – including CSR training – to reduce engineering maintenance hours by up to 75% per client.
- Delivered first java-based client application for company.
Responsibilities:
Managing significant portion of company’s monthly-revenue producing clients,
Leading design and development teams
- Developing product concepts with clients
- Leading and organizing design sessions
- Developing project cost estimates
- Creating production plans and schedules
- Working with clients to ensure that necessary deliverables are properly produced
- Scheduling technical resources to design and implement projects
- Reviewing working test-concept with clients
- Troubleshooting working product models
- Overseeing internal and external testing of product models
- Scheduling and executing live product installations,
- Managing post-production product adjustments
Clients included: Bank of America, JP Morgan Chase., Vision Service Providers (VSP), Wachovia Financial Corp., Apple Computers – European Division, Telus Mobility Corp (Canada), Allstate Insurance of Canada, Toronto Dominion Bankcorp, Canada.
Manager of IT Customer Service August 1999 – November 2000
Developed user service organization for University Information System environment serving over 20,000 users. Built Help Desk and Call Center system and created first campus user assistance department.
Major Accomplishments:
- Reduced budgeted operating payroll costs by nearly 30% over original plan
- Improved live call reception rate to over 60%, (up from less than 10%)
- Developed and delivered on one-year plan to improve all aspects of user services including developing on-line FAQ and help pages
- Re-organized departmental budget
- Developed crisis communications plan
Responsibilities:
- Recruiting and training capable and responsible technical assistants
- Organizing resources to build a help desk and computer hardware service center
- Staffing main campus computing lab facility
- Developing and implementing campus technical field assistance program
- Developing and delivering ongoing consultant training program
Director of Budget and Planning September 1995 - August 1999
Managed $38 million budget for large University division, including revenue, financial aid, and salary and expenditure categories.
Major Accomplishments:
- Soved divisional budget deficit of over $180,000 in six months
- Guided division to a significant operating budget surplus each year
Generated divisional gain share (savings and investment account) of over $1 million in four years (there was zero gain share balance when I began in this position) by careful planning and monitoring of all expenditure items
- Located resources to complete major facility renovations
- Improved faculty and staff morale by identifying resources for professional growth programs
- Saved over $125,000 in budgeted graduate level financial aid programs while simultaneously increasing graduate student enrollment
- Received highest possible performance rating each evaluation period
Education
- Master of Business Administration,
- Bachelor of Arts: Major: Mass Communications